Yes ! We love custom orders and always want to get your item just right, the way you like it. A £5 deposit is required for custom orders, so drop us an email and we can set this up for you.
DO YOU TAKE CUSTOM ORDERS?
Yes - we offer all designs in silver-tone stainless steel as well as gold-plated for all you silver-loving hunnies out there!
Any items with irreplaceable gold sections are highlighted in the listing.
CAN I GET THIS IN SILVER ?
Standard UK postage & packing is free!
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All items are shipped via Royal Mail Signed For 48. You will receive a reference number with your dispatch note.
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HOW MUCH IS SHIPPING?
Yes ! Global tracked shipping via Royal Mail is available from £11.
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Please make sure to write your address in full as RM won't take items beyond the border with an incomplete address, even if it is recognisable to you.
Yes ! Global tracked shipping via Royal Mail is available from £11.
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Please make sure to write your address in full as RM won't take items beyond the border with an incomplete address, even if it is recognisable to you.
DO YOU SHIP TO MY COUNTRY?
As pieces are made to order, the vast majority can be cut to your preferred size. Just get in touch, or add a note at checkout if you have a specific length in mind !
HOW LONG IS THE NECKLACE / BRACELET?
Orders are packed with a box and envelope in recycled card which are also 100% recyclable. The box is tied with biodegradable jute twine.
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Occasionally your item might be packed with bubble wrap or void fill chips. These are always second hand, never new. Please reuse them too!
WHAT PACKAGING DO YOU USE?
If you're spoilt for choice or you aren't sure of the recipient's taste, we have various gift card options.
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Please add to basket and check out as normal.
I'M BUYING AS A GIFT, CAN YOU RECOMMEND A STYLE?
Yes ! We have branded linen gift bags available for £3.50, or included with orders over £40. These bags are perfect for protecting your gems within your jewellery box.
DO YOU HAVE GIFTWRAP OPTIONS?
All hoop earrings & clasps are made from 18k gold-plated stainless steel. In silver, these are also stainless steel.
The charms are an assortment of glass, pearl, ceramic and resin. Pearls are freshwater pearls (unless otherwise stated in the item's description).
WHAT ARE THE EARRINGS MADE FROM ?
Yes, if your item isn't what you were expecting we are happy to refund or exchange an order where it is returned within 14 days of receipt.
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If it's a question of length or switching a charm we can make adjustments to fit your requirements, so do drop us an email.
Buyers are responsible for return shipping unless the item is faulty.
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For hygiene reasons we are unable to offer returns or exchanges on earrings.
Custom orders are non-refundable
DO YOU ACCEPT RETURNS ?
Available automatic discounts are applied at the check out.
We also have a series of one-off discount codes and giveaways which will be announced via Instagram so make sure you're following us @toutdlfruit
What discounts are available ?
Each hoop comes in three sizes: 15mm, 20mm and 25mm. The chunky hoops come in 20mm and 25mm diameters and are 1mm thick. Please check the 'Daily Hoop' listing for further details.
Each item is photographed clearly, in as much detail as possible, but if you have any questions or need any clarification, drop us an email.
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As each design is made to order we are unable to take extra photos in ear before purchase. We are working on making modelled images available for all designs in the future.